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GUEST BLOG: Univers’ client, Meridian Health, a leading health care provider in New Jersey, was recently ranked as one of FORTUNE’s 100 Best Companies to Work For®. Learn more about their successful organizational culture and how it helped Meridian achieve this impressive recognition from Patrice Ventura, Director of Talent & Organizational Optimization at Meridian Health.


It is truly an honor to have been selected as one of FORTUNE’s 100 Best Companies to Work For® for the sixth year in a row.  In addition, this year Meridian was ranked as number one on FORTUNE’s 2015 list of “Top Ten Companies for Women.” Being recognized with these prestigious awards reminds us how important it is to sustain the momentum that we have developed in our organizational culture. For us, it’s really more about what the awards stand for and what we have been able to accomplish. These awards illustrate the success of the Meridian Way Culture of Excellence, which focuses on providing a supportive work environment, team member recognition programs and a strong commitment to work/life balance.  Every organization has a culture that develops and evolves – many times on its own. At Meridian, we pride ourselves on creating a strong culture that is by design rather than by default. In addition, we are committed to making sure that the culture is clear to everyone in our organization. From the beginning, our employees are called team members and our patients and their families are guests.

We believe that four main components define our culture. They include talent selection, learning and development, communication and care. These are key elements that have driven our success, and established us as a workplace of choice with a focus in the following areas:

Talent Selection and Learning & Development

Our talent selection and onboarding process is extremely important. Even before our team members come through our doors, they receive information about our expectations and culture, so they can decide if Meridian is the right fit for them. On a team member’s first day, they go through our Traditions program to learn about Meridian’s rich heritage, The Meridian Way of providing the best health care experience, our standards for creating a quality guest experience and our current continuum of care.

Developing our people is another important element of our success. Team Meridian University, an internal corporate university, is dedicated to the ongoing training and development of our more than 12,000 team members. We continually assess the tools we have in place to help our leadership and team members develop and succeed at their jobs.

Another critical focus at Meridian is leadership development. Our 1,200 leaders and our senior executive team set the stage for our organization and provide the framework and support needed to ensure team member excellence. We want to understand the needs of the communities and patients we serve, treating them as a “guest” in our home/organization. We have many wonderful stories that illustrate how our teams pull together for our guests. For example, there have been numerous weddings held in our hospitals to accommodate a family member too sick to make it to the ceremony.

Communication

We believe that ongoing communication plays a key role in increased team member engagement. We constantly communicate with our people through scripted daily huddles, departmental communication boards, quarterly team meetings that are hosted by senior leaders and monthly departmental meetings. In addition, plasma screen monitors are located throughout the organization and WHAM (What’s Happening at Meridian), an internal bimonthly newspaper, keeps team members connected on an ongoing basis. The Meridian Intranet and external team member website, TeamMeridian.com, are other valuable resources of information for team members throughout the organization.

Care

We work very hard to make sure from the moment we hire and onboard our team members, that they understand our internal brand promise to provide the best health care experience for our patients/guests. We also strive to take care of our team members. Our philosophy is to provide the best care for our team members, so they can provide the best care to patients and their families throughout our system, from hospitals to nursing homes, and physician’s offices to home care.

Meridian distinguishes itself with its Partnership “Total Rewards” Program, which is based on highly competitive pay, flexible health and lifestyle benefits, outstanding work environment, supportive culture, valuable learning and career development and a dedication to ensuring a quality of life balance between work and home.

Recognition plays a key role in creating a dynamic work environment at Meridian. As part of our multi-recognition level Galaxy Award Program for teams and individuals, we recognize team members for exceptional performance by awarding Shooting Stars for everyday recognitions. Meridian also celebrates milestone work anniversaries (5, 10, 15 years, etc.) through service anniversary dinners offered in the spring.

Everything at Meridian connects back to our culture. We realize that we can’t rest on our laurels, and we must continue to operate at the highest level of excellence to ensure that we are providing the best health care experience for our patients and guests in the state of New Jersey.

by PATRICE VENTURA 


About Meridian Health:

Meridian Health is a leading not-for-profit health care organization in New Jersey comprising six hospitals and partner companies including home health services, skilled nursing and rehabilitation centers, ambulatory care, ambulance services, fitness and wellness centers and outpatient centers. Meridian Health has more than 100 locations, nearly 13,000 team members and affiliations with more than 2,000 physicians.